Here's a sample of outcomes from our client engagements...

Designed solutions to increase thoughput and productivity in a fully automated 125,000 sq. ft. distribution center for a leading national supplier of food-grade and refrigerated concessions

• Identified root cause of numerous congestion points in the flow and identified solutions to alleviate those issues which stabilized the operation and minimized the delays that were occuring throughout the day
• Developed simulation model of the entire operation to understand theoretical constraints and test multiple scenarios to determine the optimal configuration, which identified a 35% increase in capacity (units/day) and 27% reduction in wave cycle time
• Developed and implemented labor planning and balancing based on standardized processes that included personal performance expectations and quality measures

Developed and implemented standardized store operations processes across national 600-store bookseller chain

• Developed best practices from across the chain to standardize procedures and training; documented standard operating procedures (SOPs) to ensure consistency in training and execution
• Set workload standards for procedures and incorporated them into activity-based workload planning and scheduling system
• Developed queueing model for store-specific staffing at front-end based on forecasted customer transactions by hour of day
• Utilized Test–Pilot–Rollout implementation methodology to balance financial reward against disruption risk

Reduced labor cost per unit by 20% in retail distribution center (with minimal capital investment)

• Enhanced a 200,000 sq. ft. facility, supporting 75 specialty shoe and apparel retail stores
• Reconfigured facility layout, improved processing methods to reduce processing time per unit
• Implemented performance management and reporting methodology to establish culture of accountability and achievement

Assisted multinational retailer to manage large-scale process improvement initiatives in multiple international markets

• Acted as PMO (Portfolio/Project Management Office) to establish project planning and reporting guidelines
• Acted as chief of staff for the Brazil Implementation Leader, to coordinate budgets, project planning and executive reporting
• Facilitated development of process maturity models (method used to select and guide implementation projects)
• Conducted project management training for team members

Streamlined store operations to reduce labor costs $21M for $4.3B specialty retailer

• Analyzed customer traffic patterns to develop activity-based labor allocation model, matching store staffing to peak customer demands
• Refined operational task assignments based on number of in-store staff, to efficiently achieve store objectives
• Managed the implementation of changes across the 2,500 store chain